Lead Application Engineer

Team Leader - Application Support for L1 L2 Team (FASTag Acquirer)

MCA/BCA/BE/B Tech./MSc/BSc (Computer Science)

6 to 10 year

Database (SQL Server Queries), IIS, API Concept and Testing, Security Certificate Installation/ Configuration, Troubleshooting, Issue Analysis 

VAPT analysis

Good Communication and Understanding skills
Good Learning skills
Good Attitude
Good Interpersonal skills

Negotiation Skill
Presentation Skill

1. Knowledge of working in FASTag/ Acquirer or Issuance System
OR
NETC System
OR
Toll Plaza System
OR

Other Payment System/ NPCI System
2. L1/L2 Support (24/7 format)
3. Roster Management
4. Monitoring of Application Server, Database Server (Windows Server)
5. Monthly Reports (on SLA, Issue Tracker, CR Tracker)
6. Communications (Calls, eMails, etc) with Plazas, Bank Teams, NPCI, etc.
7. Data Preparation by using Mssql
8. Troubleshooting
9. DR Activity
10. Team Handling
11. Client Handling
12. Coordination with L3/L4 Team
13. Use of AppDynamics/Dynatrace tool
14. Ticketing Tools (JIRA/ etc)

1. Working in IIS is mandatory and Security certificate Installation, SSL, etc.
2. SQL server or other RDBMS
3. Knowledge of Application Security and related testing

FASTag/ Acquirer or Issuance System, OR NETC System OR Toll Plaza System OR Payment Exp in working in Payment System/NPCI