Lead Applicantions Engineer (IT Operation/ L2/L3 support must)

About The Opportunity

Mindtel is a fast-scaling IT services and digital transformation partner empowering enterprises across India with resilient, cloud-native infrastructure and intelligent IT operations. We specialize in bridging the gap between complex enterprise systems and seamless user experiences—delivering proactive L2/L3 support, automation, and operational excellence for mission-critical applications across hybrid environments.

Role & Responsibilities

• Lead end-to-end troubleshooting and resolution of escalated L2/L3 application issues across web, mobile, and SaaS platforms for enterprise clients.
• Design and implement automation scripts (Python/Bash/PowerShell) to reduce MTTR and eliminate repeat incident patterns.
• Collaborate with DevOps and SRE teams to harden application reliability, performance, and monitoring via Prometheus, Grafana, Splunk, or Datadog.
• Own SLA compliance for critical systems—conduct root cause analysis (RCA), document knowledge bases, and drive post-mortems for high-severity outages.
• Support and mentor junior engineers; establish SOPs, runbooks, and escalation frameworks to scale support operations.
• Partner with product and engineering teams to triage production bugs, validate fixes, and ensure seamless deployment rollbacks when needed.
  
  

Skills & Qualifications

Must-Have

• Python
• Bash
• PowerShell
• Linux/Unix
• Windows Server
• Splunk
• Prometheus
• Grafana
  
  

Preferred

• Ansible
• ServiceNow
• Jira Service Management
  
  

Benefits & Culture Highlights

• 100% remote-first culture with flexible work hours and location independence across India.
• Access to cutting-edge tools and cloud platforms with opportunities to upskill in DevOps, SRE, and automation.
• Performance-driven bonuses, regular hackathons, and recognition for innovation in incident resolution.
  
  

Skills: bash,platforms,enterprise,cloud,operations,automation,devops,it,application