Lead Analyst Payments Production Support

Role & responsibilities :

We are looking for an experienced Payments Production Support Lead with strong expertise in the Banking & Payments domain The ideal candidate should have hands-on experience supporting critical payment applications, strong technical skills in SQL/PLSQL, UNIX Shell Scripting, and experience working with payment engines such as GPP, Fedwire, CHIPS, SEPA, SWIFT, or Payment Gateway platforms.

Your future duties and responsibilities:
Lead and manage the Production Support team for mission-critical payment applications.
Provide L2/L3 support for payment systems and ensure adherence to SLAs.
Monitor production environments, investigate incidents, and drive timely resolution.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Work closely with Development, QA, Infrastructure, and Business teams to resolve production issues.
Support application deployments, releases, and post-deployment validations.
Perform impact analysis, defect triaging, and incident management.
#LI-AD11
Write and optimize complex SQL/PLSQL queries for troubleshooting and data validation.
Develop and maintain UNIX Shell scripts for automation and operational support.
Participate in on-call support and weekend deployments as required.
Mentor junior team members and provide technical guidance.
Ensure compliance with banking security, audit, and operational standards.

Preferred candidate profile

8+ years of IT experience with strong exposure to the Banking/Payments domain.
Minimum 1 year of experience leading or mentoring a team.
Strong understanding of payment processing life cycle.
Technical Skills
Strong hands-on experience in:
SQL
PLSQL
UNIX/Linux
Shell Scripting
Experience in Production Support activities including:
Incident Management
Problem Management
Change Management
Release Support
RCA preparation
Application Monitoring
Payments Knowledge

Hands-on experience with at least one of the following payment systems:

GPP (Global Payments Plus)
Fedwire
CHIPS
SEPA
SWIFT
Payment Gateway platforms

Good understanding of payment types including:

Domestic Payments
Cross-border Payments
RTGS
NEFT
Wire Transfers
ACH
High-value Payments
Preferred Skills
Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar.
Knowledge of scheduling tools such as Autosys or Control-M.
Exposure to ITSM tools like ServiceNow or JIRA.
Basic understanding of Java applications and middleware.
Experience working in Agile/Scrum environments.
Banking or financial services project experience is highly preferred.