Lead Analyst - Finance Systems (Coupa)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description Value Proposition:

Focus on Impact & Visibility: The admin drive the measurable ROI and make the daily operation value evident to the leadership team by tracking KPI’s and automating the platform workflows. Should focus on showcasing financial impact and efficiencies through touchless processing, managed spend, cycle times. Build custom Dashboards, support user and license management. Drive AI & platform Adoptions. Ensure platform stay compliant secure and ready for continuous updates

Focus on Growth & Scope : This roles is centered on driving strategic business transformation by playing a critical role in scaling operations, enforcing financial compliance and integrating AI native workflows

Job Details Position Title: Lead Analyst Finance Systems Career Level: P3 Job Category: Lead Analyst Role Type: Hybrid Job Location: Bangalore Shift Timing: 5.30 pm IST - 2.30 am IST

About The Team The Finance Systems team is a dedicated community of Techno-Functional professionals who partner and coordinate with the business and technology to manage, optimize and implement a controlled operation of business that allow the company to scale efficiently. Team support multiple projects across enterprise starting from development till implementation and seamlessly bridge the gap between technical and finance teams with enhanced service delivery and robust support with standards of control, efficiency and reliability

Impact The Lead Systems Analyst with knowledge of Coupa is critical as they drive procurement efficiencies and financial compliance by optimizing procure to pay workflows,

Key Deliverables The Lead Systems Analyst with knowledge of Coupa Systems, who will be responsible for administering, implementing, and optimizing our existing system and provide E2E support on the same. Collaborate with Finance, AP, Procurement, Sourcing, HR, Accounting, FP&A and IT teams to enhance system functionality and ensure alignment with business objectives. In this role, the Lead Analyst is responsible for the following:

• Lead the design, building, configuration, workflow, permissions and administration of Coupa Cloud applications
• Support on Platform configuration including COA, approval chain, business rules, custom forms and flex fields.
• Support on release management - testing, validation and deployment of releases.
• Partner with Accounts Payable, accounting & other finance teams to streamline operation and reporting processes.
• Provide user training and documentation to ensure adoption and best practices.
• Collaborate with cross-functional teams on system upgrades, patches, and new feature implementations.
• Stay up to date with latest functionality releases and provide recommendations for improvements to existing processes.
• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy, trends and potential efficiencies, effectively communicates analysis output.
• Identifying Requirements - Determines functional requirements and communicates them using requirements documents and functional specifications. Identifies recurring issues that affect system processes, assists in correcting. Ensures compliance through testing and analysis.
• Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and potential areas of improvement. Ability to build custom reports to track cycle time, compliance metrics, exception rates. May develop process enhancements based on analysis results.
• System Support - Provides expert functional support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Partners with IT to implement recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on the PeopleSoft Financials system and data output.
• Provide support to business users in a timely manner.
• Participate various ad-hoc analysis and reporting efforts for the stake holders.
• Ability to build credibility with internal stakeholders.
• Ability to work under pressure & flexibility to meet demanding deadlines essential.
• Recommend and/ or implement actions required to improve processes.
• Proactively escalate issues to supervisor that require attention.
• Respond in a timely manner to all requests.

Skills & Qualification

• 8+ years of experience working with enterprise scale Coupa / PeopleSoft Financial systems on AP & Expense Modules.
• Bachelor’s degree in any discipline or equivalent work experience
• Strong expertise in Coupa Cloud (Procurement, Invoice & Expense management).
• Extensive prior work experience with systems and application management
• Experience working in Finance technology domain within Banking or Financial Services industry
• Proficient with desktop tools such as Excel, Word, PowerPoint and technical communication platforms and collaboration tools such as Jira, Azure, SharePoint.
• Experience with systems data analysis.
• Strong written and verbal communication skills
• Proven ability to co-ordinate on agreed requirements within a team environment
• Ability to work independently with minimal supervision
• Ability to streamline complex requirements to simplify Business Processes.
• Strong understanding of finance and accounting principles, banking knowledge a plus.
• Excellent problem-solving, communication, and project management skills with the ability to prioritize tasks in a fast-paced environment.
• Ability to effectively collaborate with key stakeholders in Finance and IT.

Relationships & Collaboration

• Reports to: Manager / Associate Director
• Partners: Finance & Technology team members
• Support: EDMCS administration

Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.