Lead Analyst - Delivery Excellence

Job Description

Provide facilitation to projects and manage continued sustenance to QMS
. Conduct SQA reviews and ensure process compliance in projects
. Conduct QMS trainings
. Collect and report metrics data from projects
. Review / write assigned processes / CRs
. Participate in senior management review of projects
. Participate in innovation program as Innovation facilitators for delivery and enabling function
. Participate in conducting ideation session
. Mentor PMs to in identifying risks,- data analysis, innovations etc.
. Conduct QMS trainings
. Collect and report metrics data from projects
. Review / write assigned processes / CRs
. Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
. Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
. Participate in Project team meetings
. Participate in Project Causal Analysis meetings
. Ensure formal Configuration Management of QMS documents and other documents
. Ability to proactively call out issues and risks and provide solutions
. Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
. Ensure best practices are captured and shared in organization
. Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
. Articulate contractual risks and work with senior management to mitigate the same
. Drive improvements for the respective BU
. Strong facilitation skills with an ability to respond to immediate and urgent requests

Mandatory Competencies