PUNE · FULLTIME
LEAD ADMINISTRATOR L1
Wipro
Pune · onsite · Posted 5d ago
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Section · 01
About this role
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Website
http://www.wipro.com
Role Summary
The ServiceNow HAM Pro & SAM Pro Developer is responsible for designing, configuring, developing, and supporting ServiceNow IT Asset Management solutions covering both Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). The role focuses on asset lifecycle governance, software compliance, license optimization, process automation, integrations, and reporting while ensuring alignment with CMDB and ITSM processes.
Key Responsibilities
1. HAM Pro Development & Administration
Configure and enhance HAM Pro applications and modules.
Implement hardware asset lifecycle processes from procurement through retirement.
Configure:
o Asset Models
o Stockrooms
o Asset Classes
o Hardware Catalogues
o Asset Workspaces
Develop workflows and automations using Flow Designer.
Configure asset refresh and reclamation processes.
Support asset audits and compliance initiatives.
2. SAM Pro Development & Administration
Configure and implement ServiceNow SAM Pro.
Manage software lifecycle processes.
Configure:
o Software Models
o Software Products
o Publishers
o Entitlements
o Contracts
o Reclamation Rules
Manage license reconciliation and compliance.
Support software optimization initiatives.
Configure SaaS and on-premise software management capabilities.
3. CMDB & Discovery Integration
Integrate HAM Pro and SAM Pro with CMDB.
Configure asset-to-CI relationships.
4. Integration Development
5. Software License Compliance
6. Development Activities
Develop and maintain:
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Flow Designer Flows
IntegrationHub Spokes
Transform Maps
Scheduled Jobs
Service Portal Component
7. Reporting & Analytics
Configure HAM and SAM dashboards.
Build compliance reports.
Develop licence consumption reports.
Create executive asset management KPIs.
Support audit and governance reporting.
8. Testing & Deployment
Unit Testing
SIT Support
UAT Support
Defect Resolution
Production Deployments
Hypercare Support
9. Documentation
Technical Design Documents
Solution Design Documents
Configuration Workbooks
Integration Specifications
Knowledge Articles
Support Documentation
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Required Technical Skills
ServiceNow
HAM Pro
SAM Pro
ITAM
CMDB
Discovery
Service Mapping
Service Catalog
Flow Designer
IntegrationHub
Performance Analytics
Hardware Asset Workspace
Development
JavaScript
Glide APIs
REST APIs
SOAP APIs
JSON
XML
MID Server
Asset Management
Hardware Lifecycle Management
Software Lifecycle Management
Software Compliance
License Management
Vendor Management
Asset Financial Management
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Key Deliverables
HAM Pro implementation and enhancements
SAM Pro implementation and licence optimisation
Software compliance dashboards
Hardware and software asset normalization
CMDB integration and reconciliation
Discovery and inventory integrations
Software reclamation automation
Hardware refresh automation
Procurement integrations
Technical documentation
UAT and production supporT
Mandatory Skills: Servicenow-Development .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
HAMPro & SAMPro developer
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Section · 02
Skills
Section · Company
About Wipro
Wipro
IT Services & Consulting
233.3k+
employees
1945
81 years old
Bangalore/Bengaluru, Karnataka
India
About
Industries
Employee ratings
65,068 reviews
Culture
3.6
Career growth
2.9
Work-life
3.6
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