LCMS Field Service Engineer

Job Summary

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of LCMS TQ/Qtof and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and RD to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or master's degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 6+ years relevant experience for entry into this level.

Job Type

This job has a full time weekly schedule.

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services Support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.