Laundry Associate

Oversee the implementation of laundry standards and procedures.

- Recommended changes to these standards and training needs on an ongoing basis.

- Maintain a current and thorough knowledge of all laundry systems.

- Open and close the shift and ensure effective shift hand over.

- Distribution and collection of keys.

- Management of all incoming and outgoing calls to Laundry Department.

- Solve employee grievances.

- Direct task allocations and change according to volume and peak periods.

- Perform quality inspections.

- Priorities VIP or difficult guests.

- Liaise with Housekeeping for guest and hotel requirements.

- Ensure laundry valet is processed and delivered in a timely manner.

- Co-ordinate special projects (e. g. equipment routine service; stock inventories).

- Manage all special requests made by guests.

- Ensure consistency within the department.

- Ensure you have complete knowledge of room types, layouts and facilities and the location of these. - Supervise laundry storage areas.

- Maintain adequate stock levels.

- Complete stock takes as required.

- Maintain stock levels.

- Conducts shift briefings to ensure hotel activities and operational requirements are known.

- Proper deployment of manpower in respective areas.

- Plan production schedule.