Language Specialist

Job Description:

The Campaign Manager, Marketplaces (KR language specialist) works with clients to maximize their use of our e-commerce strategy for our product and related solutions. This is a technical and strategic role, working with brands, retailers, and partners to provide the most comprehensive solution for our clients. Supporting client relationships and encouraging clients to use Client's systems. This role will serve as a strategic, technical member of the APAC Services team, responsible for post-sales customer activity, including supporting customer retention, success, and growth.

The ideal candidate will provide strong strategic and tactical understanding of ecommerce activities and the overall Korean ecommerce market.

● Supporting many facets of customer success, including onboarding, customer support and technical account management work, with the ultimate objective of improving the retention, success, and growth of our customer base.

● Work closely with the APAC Services Team and contractor teams to improve and enhance the customer experience, and to ensure close collaboration with our CSM team to identify and nurture opportunities for expansion as part of our growth as well as go-to-market strategy.

● Provide timely and accurate output based on cases and tasks provided by clients and the wider Services Team.

● Provide guidance and support in language-specific needs that are directly related to Korean marketplace trading.

Responsibilities:

● Attend remote meetings with clients and internal teams as and when required

● Report daily on task/ case output directly managed on Salesforce currently

● Offer help and guidance to clients on existing processes and selling on Korean marketplaces

● Proactively introduce resolutions to clients who may experience identified/recognized challenges

● Regularly engage with clients and internal teams to communicate client growth opportunities and enhanced processes

● Support clients with regular reporting and audit tasks

● Working with internal Client's Support/ Success Engineering Managers/ Technical Account Managers and Customer Success Managers

● Help clients to understand how to and supporting them in growing revenue on marketplaces

Requirements:

● A minimum of 3-5 years of service experience in various B2B organizations

● A demonstrated aptitude for both operating and thinking strategically while also being willing to roll up the sleeves and get into the details and work directly with customers when appropriate.

● Experience within a global organization preferred.

● Experience with Software-as-a-Service business models. Knowledge of SalesForce is highly beneficial.

● A working knowledge of the Korean e-commerce industry is highly beneficial.

● A keen sense of ethics and integrity.

● Fluency in English and Korean is required.