Language Expert Lexical Transcription

About the Role

We are hiring Language Experts / Lexical Transcribers to support a voice bot annotation project involving real customer speech. The role requires accurate transcription and audio segmentation in accordance with detailed client annotation guidelines. The project will begin with a calibration team and progressively scale across additional Indian languages.

Languages : Hindi, Tamil, Telugu, Malayalam, and Kannada.

Qualification :Finance graduates with prior transcription experience and a typing speed of more than 50 words per minute.

Location : Pune , Maharashtra.

Mode of Work : Onsite.

Key Responsibilities

• Transcribe customer-side voice bot call recordings accurately in the assigned target language.
• Segment only the primary customer speech and follow the prescribed segmentation rules, including minimum segment duration and non-overlapping segments.
• Produce lexical transcription without punctuation or special symbols and use the appropriate target-language script.
• Write numbers, dates, digits, abbreviations, and English loan words in the required lexical format while maintaining consistent spelling.
• Apply contextual correction only when the intended word is unambiguous from the sentence context; otherwise preserve what is actually spoken or use the prescribed unintelligibility handling.
• Identify and appropriately handle distorted, unintelligible, IVR, non-target-language, background-speech, and overlapping-audio cases as defined in the guidelines.
• Use the tag only for genuinely unintelligible content and follow project quality limits.
• Incorporate calibration and QA feedback promptly and maintain agreed quality and turnaround expectations.
• Escalate unclear or exceptional cases through the defined operations process rather than making unsupported assumptions.

Required Qualifications

• Graduate in Finance
• High proficiency in at least one of the required project languages, with strong command of the language's standard written form and script.
• Prior transcription experience is required; experience with audio annotation, speech data, voice bot data, or linguistic annotation is preferred.
• Typing speed of above 50 words per minute (WPM).
• Strong listening ability and attention to detail, especially with real-world call audio containing noise, accents, pauses, or audio artifacts.
• Ability to consistently follow detailed annotation guidelines and apply the same spelling and formatting conventions across batches.
• Comfort working against productivity, quality, and turnaround-time expectations in a structured production environment.

Preferred Skills

• Experience with lexical transcription, speech-to-text validation, linguistic data labeling, or conversational AI datasets.
• Familiarity with financial-services terminology or customer-service call recordings.
• Experience identifying audio quality issues, overlapping speech, IVR leakage, and non-target-language segments.
• Strong ability to distinguish intelligible speech from genuinely unintelligible content.

What Success Looks Like

• High-quality, consistent transcripts that follow the client's lexical transcription guidelines.
• Accurate customer-only segmentation with minimal avoidable clipping or inclusion of non-target speech.
• Timely completion of assigned volumes and prompt incorporation of review feedback during calibration and production.
• Careful use of exceptions such as , dropped/rejected audio, and non-target-language handling.
• Reviewing guidelines, Query resolutions, Consulting references while actively working on tasks.