Language and Communication Leader

Role Summary:
The Language and Communication Leader is responsible for enhancing communication standards across the organization through training, quality monitoring, and continuous improvement initiatives.

Key Responsibilities:

Lead language, communication, and soft-skill training programs.

Assess communication gaps and design improvement strategies.

Monitor quality standards for verbal and written communication.

Coach teams and individuals to improve customer interaction quality.

Collaborate with operations and training teams to align communication goals.

Skills & Qualifications:

Excellent verbal and written communication skills.

Training and coaching experience.

Leadership and stakeholder management.