Labware LIMS Support

Job Responsibilities:

• Provide L1/L2 production support for LabWare LIMS and resolve user incidents and service requests.
• Troubleshoot LIMS application issues and perform Root Cause Analysis (RCA) for recurring problems.
• Handle incidents, problems, and Change Requests (CRs) using ServiceNow.
• Perform LabWare configuration, scripting, testing/dry runs, and production changes as required.
• Monitor and adhere to SLA for high, moderate, and low-priority tickets.
• Coordinate with L3 teams, business users, internal teams, and LabWare support for unresolved issues.
• Support multiple sites and provide timely updates to stakeholders.
• Conduct user training and maintain SOPs/documentation.
• Work in compliance with GMP/GxP, data integrity, and regulatory requirements.

Required Skills:
LabWare LIMS, LIMS Support, L1/L2 Support, Production Support, Troubleshooting, RCA, ServiceNow, Incident Management, Change Management, LabWare Scripting, SQL, SLA, Pharma/GMP/GxP.