Lab Technician

Role name and description

Lab Technician

The Opportunity

Lab technician to support end-to-end software, firmware and product testing and validation. Assists the Lab Lead with build-out and design.

Your key responsibilities

• Build, cable, configure, maintain and document lab systems, devices and test environments under the direction of the Lab Lead.
• Execute end-to-end software, firmware, configuration and product test plans and record clear, reproducible results.
• Support Microsoft Teams Rooms on Windows and Android plus enterprise AV endpoints, peripherals and infrastructure.
• Provision and reset devices using Microsoft Intune, Autopilot, Microsoft Entra ID and approved deployment procedures.
• Monitor device health, collect logs, reproduce reported defects and support technical troubleshooting and root-cause analysis.
• Maintain lab inventory, asset labels, firmware and software baselines, test accounts, spares and configuration records.
• Assist with rack, room and bench build-out, including connectivity checks and safe equipment handling.
• Raise defects with complete evidence, track retesting and help maintain test scripts, knowledge articles and operating procedures.
• Coordinate with engineering, vendors and support teams while following lab access, change and security controls.

Skills and attributes for success

• Technical diploma, degree or relevant hands-on experience in AV, IT, electronics or a related field.
• Practical troubleshooting skills and a structured approach to executing and documenting tests.
• Good written and verbal English communication and the ability to work effectively with distributed teams.
• Attention to detail, safe working practices, customer orientation and willingness to learn new technologies.
• Ability to manage multiple test tasks, shifting priorities and repetitive validation activities accurately.

To qualify for the role, you must have

• Hands-on Microsoft Teams Rooms on Windows and Android deployment, configuration and lifecycle support.
• Enterprise AV systems installation, integration and troubleshooting, including cameras, microphones, speakers, displays, DSPs and control devices.
• Windows and Android device troubleshooting plus basic Microsoft 365 administration awareness.
• Microsoft Intune device management, Autopilot provisioning and Microsoft Entra ID fundamentals.
• Basic networking knowledge including TCP/IP, VLANs, DNS, DHCP and device connectivity.
• PowerShell fundamentals for device checks, log collection and repeatable tasks.
• Experience using monitoring and management platforms such as Teams Admin Center, Control Hub, Poly Lens or Neat Pulse.
• Ability to follow test plans, capture evidence and maintain accurate inventory and configuration documentation.

Ideally, you ll also have

• Azure Administration knowledge aligned to AZ-104 concepts.
• Azure Monitor and Log Analytics exposure.
• Power Automate, Logic Apps or Microsoft Graph API familiarity.
• Python or scripting experience for test automation.
• ServiceNow incident, request and asset-management experience.
• AV industry certification such as CTS or relevant Crestron training.
• Experience with secure print, smart lockers or workplace spaces technology.

What we look for

• We re looking for a dependable, curious and detail-oriented technician who enjoys hands-on testing, follows disciplined processes and communicates defects clearly.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.