Lab Manager, Navi Mumbai - Kalamboli - White Lotus Hospital

Key Responsibilities:

Laboratory Operations Management:

• Manage day-to-day operations of clinical and diagnostic laboratories.
• Ensure smooth functioning of Biochemistry, Hematology, Microbiology, Immunology, Serology, Histopathology, and Molecular Diagnostics sections.
• Monitor sample collection, processing, testing, reporting, and record maintenance.
• Ensure timely delivery of accurate test results.

Quality Assurance & Compliance:

• Implement and monitor Quality Management Systems (QMS).
• Ensure compliance with NABL, NABH, ISO 15189, and other applicable regulatory standards.
• Conduct internal audits and coordinate external quality assurance programmes.
• Monitor quality indicators and implement corrective and preventive actions (CAPA).

Team Management:

• Lead, mentor, and supervise laboratory technicians, phlebotomists, microbiologists, and support staff.
• Prepare staff rosters and manage workforce productivity.
• Conduct performance reviews and identify training needs.
• Ensure adherence to SOPs and laboratory safety protocols.

Equipment & Inventory Management:

• Oversee maintenance, calibration, validation, and troubleshooting of laboratory equipment.
• Coordinate with biomedical and service vendors for preventive maintenance.
• Manage inventory of reagents, consumables, and laboratory supplies.
• Control laboratory operational costs and minimise wastage.

Patient & Clinician Support:

• Coordinate with doctors, consultants, nursing teams, and hospital departments regarding laboratory services.
• Resolve escalated issues related to laboratory reports and services.
• Ensure excellent patient experience and service quality.

Financial & Administrative Responsibilities:

• Monitor laboratory revenue, expenses, and profitability.
• Prepare monthly MIS reports and operational dashboards.
• Track test volumes, turnaround time (TAT), reagent consumption, and productivity metrics.
• Assist management in budgeting and strategic planning.

Safety & Risk Management:

• Ensure adherence to infection control practices and biomedical waste management regulations.
• Implement laboratory safety standards and emergency response procedures.
• Conduct risk assessments and incident investigations.

Required Qualifications:

Education:

• B.Sc. / M.Sc. Medical Laboratory Technology (MLT) / Microbiology / Biochemistry / Biotechnology.
• BMLT with relevant experience may also be considered.
• Additional certification in Quality Management Systems, NABL, or Healthcare Management preferred.

Experience:

• 6+ years of experience in diagnostics laboratories and hospital laboratory operations.
• Minimum 5 years of experience in a supervisory or managerial role.
• Experience in NABL-accredited laboratories preferred.
• Exposure to multi-speciality hospitals and diagnostic chains will be an added advantage.

Required Skills & Competencies:

Technical Skills:

• Knowledge of laboratory operations and quality standards.
• Understanding of NABL, NABH, ISO 15189 requirements.
• Experience with Laboratory Information Systems (LIS).
• Strong knowledge of quality control and quality assurance procedures.

Managerial Skills:

• Leadership and team management.
• Budgeting and inventory control.
• Vendor and stakeholder management.
• Process improvement and problem-solving.

Behavioural Skills:

• Strong communication and interpersonal skills.
• Attention to detail and analytical mindset.
• Decision-making and conflict resolution abilities.
• Ability to work under pressure and manage multiple priorities.

Key Performance Indicators (KPIs):

• Laboratory Turnaround Time (TAT)
• Quality Control Compliance Rate
• CAPA Closure Rate
• Equipment Uptime Percentage
• Inventory Accuracy and Cost Control
• Patient and Clinician Satisfaction Scores
• NABL/NABH Audit Compliance
• Staff Productivity and Retention

Preferred Industry Experience:

• Diagnostic Laboratories
• Multi-speciality Hospitals
• Pathology Chains
• Healthcare Networks