Lab Design and Delivery Lead - Lab Manager

Job Summary

Lab design and delivery specialist. Ensures the Lab reflects the production office environment. Designs infrastructure to provide a validation platform for Secure, Print, Lockers, AV, and Spaces and Services.

Your key responsibilities

• Own the end-to-end design, delivery and operational readiness of a representative enterprise technology lab environment.
• Define lab architecture, connectivity, identity, device-management, monitoring, security and environmental requirements that align with production patterns.
• Build validation capabilities across Secure, Print, Lockers, AV, and Spaces and Services solutions.
• Establish lab governance, access controls, asset inventory, configuration baselines, change control and safety practices.
• Plan capacity, budget, procurement and vendor activities for lab infrastructure, devices, licenses and support.
• Develop test environments and release-validation processes for software, firmware, configuration and product changes.
• Coordinate with product owners, engineering, security, network, workplace and operations teams to maintain production relevance.
• Lead incident resolution, root-cause analysis, documentation and continuous improvement for lab services.
• Guide and prioritize the work of lab technicians and specialist contributors.

Skills and competencies

• Degree in Engineering, Computer Science, Information Technology or equivalent practical experience.
• Extensive experience designing and operating enterprise technology labs, test environments or complex AV infrastructure.
• Proven planning, delivery, supplier-management and technical-leadership capabilities.
• Excellent written and verbal English communication, stakeholder management and risk-management skills.
• Strong customer orientation with the ability to balance production fidelity, security, cost and delivery priorities.

To qualify for the role, you must have

• Enterprise AV systems design, integration and support.
• Microsoft Teams Rooms on Windows and Android, including deployment, configuration and lifecycle management.
• Azure Administration knowledge aligned to AZ-104 concepts.
• Microsoft Entra ID, Conditional Access, Microsoft Intune and Autopilot provisioning.
• Network fundamentals including TCP/IP, VLANs, DNS, DHCP, firewalls, SNMP and secure remote access.
• Monitoring and observability using Azure Monitor, Log Analytics and AV management platforms.
• PowerShell automation for repeatable provisioning, inventory and validation tasks.
• Test planning, configuration management, asset management, technical documentation and change control.

Ideally, you'll also have

• Azure Automation, Functions, Logic Apps, Microsoft Graph API and Power Automate.
• Power BI for lab utilization, inventory, quality and validation reporting.
• Practical knowledge of secure print, smart lockers, workplace spaces and related building technology.
• AV industry certifications such as CTS or relevant Crestron credentials.
• ServiceNow integration and workflow automation.
• Experience with vendor qualification, procurement, budgeting and facilities coordination.

What we look for

We're looking for a hands-on technical leader who can create a secure, disciplined and production-representative validation environment while coordinating multiple technology domains and stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.