L4 - Team Leader - Medical Records Specialist

Job Title

L4 - Team Leader - Medical Records Specialist

Location: Vellore

Department: BPS - Medical Billing

Role Overview

• Medical records are the foundation of every claim.
• Missing or incomplete records lead to revenue loss and compliance risk.
• As the Keeper, you ensure accuracy, completeness, and reconciliation while resolving discrepancies and preventing recurrence.
• You safeguard the evidence behind every claim.

Responsibilities

• Claims payment reconciliation - validating submissions, identifying discrepancies, and resolving mismatches against financial and regulatory standards
• Data management integrity - maintaining accurate records, conducting audits, and ensuring secure storage and retrieval
• Workflow optimization - improving record processes using SOPs, Kanban, and Lean methodologies
• Quality control compliance - enforcing QA standards and supporting internal and external audits
• SLA management - maintaining 95% SLA compliance across MRT processes and tracking performance
• Risk management - identifying potential risks, documenting them, and maintaining mitigation plans

Key Metrics

• Medical records submission accuracy target: 99%
• Percentage of records submitted and reconciled with zero discrepancies.

Challenges

• The Disappearing Record
• When records are lost, incomplete, or unreconciled - payments stall, compliance fails, and audits expose the gaps.
• The Keeper fights every form of data loss - in submission, in storage, and in workflow gaps.
• On the MRT team - nothing under your care disappears without a trace.

Who Thrives Here

• You treat every record as evidence - You handle records as if they will be audited anytime
• You build systems that scale - You create workflows that maintain accuracy under volume
• You close every loop - Every discrepancy is tracked, resolved, and documented

The WWS Perks

• Full training in medical records management and healthcare data standards
• Clear performance metrics and SLA-driven evaluation
• Defined role identity with measurable outcomes
• Exposure to workflow design and process improvement
• A culture that values data accuracy and accountability

Qualifications

• Education: Bachelor's degree in any discipline
• Experience: 3+ years of experience in medical records management, healthcare compliance, or related MRT operations
• Knowledge: Basic analytical skills to review claim trends and help improve processes.
• Prior experience in handling escalations and leading or supporting a team.
• Ability to mentor and train new team members
• Medical Documentation Compliance Knowledge
• Attention to Detail Time Management
• Awareness of HIPAA and data privacy requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.