L4 OpenStack Support- Private Cloud Operations

Role Overview

We are looking for an OpenStack Architect (L4) to own the technical direction, design, and long-term health of our private cloud platform built on OpenStack. Design scalable, resilient, and secure infrastructure, mentor engineers. The ideal candidate should have strong hands-on architectural experience, deep technical competency, and a demonstrated track record of designing, implementing, and managing large-scale infrastructure environments

Key Responsibilities

• Own the end-to-end architecture of our OpenStack-based private cloud, including compute (Nova), networking (Neutron), storage (Cinder, Swift, Ceph), identity (Keystone), orchestration (Heat), and image management (Glance)
• Design for scale, high availability, disaster recovery, and multi-region/multi-AZ deployments
• Define and evolve the platform roadmap in partnership with engineering leadership, aligning infrastructure investments with business needs
• Lead capacity planning, performance tuning, and cost-optimization efforts across compute, storage, and network resources
• Drive automation and Infrastructure-as-Code practices (Ansible, Terraform, Kolla-Ansible/TripleO, CI/CD pipelines) to reduce manual operations and improve deployment velocity
• Architect and enforce security best practices: network segmentation, RBAC, encryption at rest/in transit, compliance with relevant standards (SOC 2, PCI-DSS, HIPAA, FedRAMP, etc. as applicable)
• Own upgrade strategy and execution for OpenStack releases with minimal service disruption
• Design integration points between OpenStack and adjacent systems — Kubernetes (via Magnum or external clusters), monitoring/observability stacks, storage backends (Ceph, NetApp, etc.), and CMDB/ITSM tooling
• Serve as the escalation point for complex, platform-wide incidents; lead root cause analysis and drive systemic fixes
• Mentor and technically guide platform engineers and SREs; conduct architecture reviews and set engineering standards
• Evaluate emerging technologies and vendor solutions, and make build-vs-buy recommendations
• Produce architecture documentation, runbooks, and design decision records (ADRs)
• Partner with security, network, and compliance teams on audits and risk assessments

Technical Skills

• 8+ years in infrastructure/cloud engineering, with 4+ years of hands-on OpenStack architecture and operations at scale
• Deep expertise across core OpenStack services (Nova, Neutron, Cinder, Keystone, Glance, Heat) and at least one deployment toolchain (Kolla-Ansible, TripleO, OpenStack-Ansible, or Charmed OpenStack)
• Strong Linux systems background (RHEL/CentOS/Ubuntu), including networking (VXLAN, OVS/OVN, BGP), storage (Ceph or equivalent SDS), and virtualization (KVM/QEMU)
• Proven experience designing HA architectures and leading production upgrades with minimal downtime
• Proficiency with Infrastructure-as-Code and automation tooling (Ansible, Terraform, Python scripting)
• Solid understanding of networking fundamentals (routing, firewalls, load balancing, SDN concepts)
• Experience with monitoring/observability tooling (Prometheus, Grafana, ELK/EFK, or similar)
• Track record of technical leadership — driving architecture decisions across teams, not just within one

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent verbal and written communication
• Customer-focused approach
• Good documentation and reporting practices
• Strong ownership and accountability
• Team collaboration and mentoring skills
• Effective incident management and escalation discipline

Preferred Certifications

• COA – Certified OpenStack Administrator
• RHCE (Red Hat Certified Engineer)
• RHCSA (Red Hat Certified System Administrator)
• LFCS (Linux Foundation Certified System Administrator)
• OpenStack Foundation Certification (Preferred)
• Docker Certified Associate (Preferred)