L3 - Veeva Quality Analyst

Role & responsibilities

A senior application expert to anchor the VEEVA Quality and hypercare function starting immediately. This is not a development role it requires a technically credible professional who can lead functional discussions, triage escalations, and coordinate integrations across systems.

Key Responsibilities

• Own L3 escalations from the L1/L2 support team; triage, diagnose, and resolve
  • Review Veeva release notes on a biweekly cadence and assess impact on client’s configuration
  • Lead integration troubleshooting across Veeva QMS, Quality Docs, and connected systems (SAP, labeling, etc.)
  • Participate in technical review calls with Veeva and internal IT teams
  • Support ongoing projects stabilization post go-live
  

Profile Requirements

• 8–10 years of experience in Veeva quality and pharma IT applications
  • Hands-on Veeva QMS experience (Quality Docs exposure a strong plus)
  • Familiarity with integration patterns (APIs, middleware) — not a developer but able to lead the conversation
  • Strong problem-solving and communication skills; must work independently
  • Prior pharma/life sciences environment preferred (GxP awareness helpful but not mandatory for L3 role)