L3/L4 Technical Support engineer

Roles and Responsibility :

Looking for highly skilled Customer & Technical Support Engineer with 4-7 years of experience to provide advanced L3/L4 support for enterprise applications and cloud-based platforms. The role involves production support, incident management, customer onboarding, SSO integration, troubleshooting complex technical issues, and ensuring high availability of critical systems. The candidate will work closely with customers, engineering, operations, and product teams to resolve incidents, improve service reliability, and enhance user experience.

SKILLS AND EXPERTISE

Python