L3 IT System Analyst

Role: L3 IT System Analyst
Location: Gurugram, Udyog Vihar Phase 3
Requirements: Immediately
Role Summary


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Maintain the performance and reliability of the existing Windows Server estate and the
hosted enterprise applications to agreed business service levels.
Responsible for the 3rd line BAU support for the existing systems and new systems that are
implemented by the project implementation team.
Assist project implementation team with site surveys and on-site rollouts.
Key Responsibilities:
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Provide infrastructure support on all server and system related issues and maintain the
existing infrastructure, investigate, and implement new technology; implement new
services and fully manage existing platforms to agreed business service levels.
Provide seamless post-implementation project BAU support to the business by managing
and achieving contracted service levels and committed deadlines.
Provide escalation support for Oce 365 and Google G-Suite platform.
Take lead in root cause analysis to avoid reoccurrence of the same / similar system and
network issues.
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Manage and coordinate all IT assets to comply with the business and company
standards/policies and procedures and ensure that software license compliance levels are
adhered to by using the software inventory systems.
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Provide technical assistance to the Information Security and Risk team to help strengthen
our cyber security defences and reduce the number of threats and vulnerabilities.
Provide knowledge sharing and training to the team and the junior members to ensure the
professional handover of implemented projects.
Working closely with all IT members / contractors / service providers to ensure a consistent
approach is used for all IT projects and support issues.
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Prioritisation of tasks ensuring workload is managed and task conicts resolved.
Proactively identify process improvement opportunities and support continuous
improvement initiatives under the direction of the Head of IT Service Delivery.
Recommend and ensure that resilient solutions have been implemented to provide
professional disaster recovery capabilities for our IT systems.
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Adhere to best working practices as dened by industry standards and HH Global policies.
Recommend areas of improvement in existing IT systems including consolidation,
centralization or additional initial investment that leads to long-term company savings.
Ensure Knowledge Management Systems are always updated.
Good interpersonal and client-handling skills with the ability to manage expectations and
explain technical detail.
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Knowledge of cloud Domain tools Dealing with and Participating in a Patching Rota to
check / patch servers where needed.
Dealing with PKI (Certication Administration, generating CSRs and renewing Certicate
using on prem and cloud solutions such as DigiCert).
Mandatory Knowledge, Skills & Experience:

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Must have at least 5 years proven hands-on technical BAU support experience in larger
enterprise environments with demonstrable experience in a similar role ideally within
digital marketing and creative production services sector.
Strong understanding and working knowledge of Microsoft networks, including - but not
limited to - Active Directory, Microsoft Exchange (On Prem Hybrid Exchange Models),
DNS, group policies; Knowledge of NTFS security, Routers, Firewalls, Switches, VPN
devices; Wi-Fi technologies (Meraki); Citrix; VMware and Hyper-V infrastructure. PKI
(Certication process, Generating CSRs, Renewing certicates).
Extensive knowledge of Microsoft Windows Server 2008-2022 infrastructure ideally at
MCSA/MCSE level. PowerShell scripting and automation skills desirable.
Strong document and technical documentation skills
Working knowledge of Microsoft Azure
Knowledge and experience of hybrid O365 Exchange environment.
Able to work to tight deadlines.
Able to prioritize workload to meet SLAs for support tickets.
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Works with Technology Manager to identify and manage unplanned work in the current
iteration.
Desirable Knowledge, Skills, and Experience
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Oce 365 tenant consolidation/migration project BAU support experience
Knowledge of DR Technologies (Zerto, vCenter SRM)
Enterprise backup administration is desirable¢(Rubrik, NetBackup)
Qualications / Desirable
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Azure AZ-104
iTil-v4 F
VCP
MCSA/MCSE