BENGALURU · FULLTIME
L3 Application Support Engineer
Diksha Technologies
Bengaluru · onsite · Posted 63d ago
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Undisclosed5–9 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are looking for an experienced L3 Support Engineer to join our support and delivery team. You will serve as the highest tier of technical escalation, responsible for diagnosing and resolving complex, code-level and infrastructure-level issues in production applications built on Java, Spring Boot, and MySQL. This role requires deep technical expertise, strong root-cause analysis skills, and the ability to work closely with development and DevOps teams to deliver permanent fixes.
Key Responsibilities - Act as the final escalation point for issues escalated from L1/L2 support teams
- Perform root cause analysis (RCA) for recurring or critical production issues
- Debug and fix code-level issues in Java/Spring Boot applications
- Review application logs, stack traces to identify failure points
- Coordinate hotfixes and deployments through the CI/CD pipeline for critical production issues
- Collaborate with development teams to convert recurring incidents into permanent code/architecture fixes
- Document known issues, workarounds, and RCA reports for the knowledge base
- Participate in on-call rotation for critical (P1/P2) production incidents
- Provide technical mentorship and guidance to L1/L2 support engineers
Bengaluru
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
DevopsUsageRoot Cause AnalysisApplication SupportdebuggingMySQLSpring BootArchitectureRCAInfrastructure
Section · Company
About Diksha Technologies
Diksha Technologies
IT Services & Consulting
750
employees
2000
26 years old
Bangalore/Bengaluru, Karnataka
India
₹6.4L PA avg
Avg at Diksha Technologies
About
Diksha Technologies is a global leader in disruptive technologies, with innovative digital platforms and next-generation services.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.2/ 5
Culture
2.1
Career growth
2.2
Work-life
2.5
Employees rate it well for
Skill Development32Overall Company32
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