L3 Application Support Engineer

Must have skills

• Experience in payment operations, risk management, exception handling, and production support.
• Hands-on experience with SSIS and MS SQL Server.
• Working knowledge of Google Distributed Cloud and GKE application support.
• Strong working knowledge of Spring Boot microservices and REST APIs, with hands-on experience supporting production issues, deployments, and service reliability.
• Working knowledge of MS SQL and Oracle databases for query execution, validation, and issue investigation.
• Experience using Copilot and AI-enabled tools to improve support, analysis, documentation, and automation workflows.
• Proficiency in T-SQL development and debugging.
• Programming experience in .NET/ C#/ Python.
• Experience with Dynatrace/Splunk for monitoring and incident analysis.
• Strong analytical and troubleshooting skills in high-pressure production environments.
• Strong written and verbal communication skills.
• Knowledge of US wire payments and high-value payment systems.

Preferred candidate profile

• Experience in financial services or other regulated environments.
• Familiarity with ITIL incident, problem, and change management.
• Experience supporting mission-critical, high-availability systems.Role & responsibilities