L2 Windows OS & Network Administrator
Sm2 infotech · Mumbai · onsite · Posted 35d ago
₹5.0L - ₹8.0L PA3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle L2 incidents and service requests within defined SLA.
- Perform troubleshooting and root-cause analysis for recurring issues.
- Escalate complex issues to L3/OEM/specialist teams with proper technical details.
- Participate in incident bridges and provide technical updates.
- Follow ITIL-based incident, problem and change management processes.
- Maintain accurate incident and change documentation.Role & responsibilities
- Provide L2 support for Windows Server environments.
- Install, configure and troubleshoot Windows Servers.
- Administer Active Directory, Group Policy, DNS and DHCP.
- Monitor server CPU, memory, disk, filesystem and overall performance.
- Perform OS patching, security updates and vulnerability remediation.
- Troubleshoot server boot issues, service failures, performance issues and filesystem problems.
- Manage Windows services and system configurations.
- Support server provisioning, migration, decommissioning and configuration changes.
- Troubleshoot server hardware issues such as disk, RAID, NIC and HBA in coordination with OEM/vendor teams.
- Support VMware/Hyper-V environments.
- Coordinate backup and restore activities and troubleshoot backup-related issues.
- Perform basic database/server monitoring as required.
- Maintain infrastructure documentation and configuration records.
- Provide L2 support for LAN/WAN infrastructure.
- Troubleshoot TCP/IP, VLAN, switching, routing, DNS and DHCP issues.
- Troubleshoot connectivity between servers, storage, applications and network devices.
- Perform basic configuration and troubleshooting of switches, routers and firewalls.
- Troubleshoot network latency, packet loss, link failures and connectivity issues.
- Monitor network devices and interfaces using monitoring tools.
- Support VPN, NAT and network connectivity troubleshooting.
- Coordinate with ISP, OEM, network and security teams for complex issues.
- Support planned network changes and infrastructure maintenance activities.
- Handle L2 incidents and service requests within defined SLA.
- Perform troubleshooting and root-cause analysis for recurring issues.
- Escalate complex issues to L3/OEM/specialist teams with proper technical details.
- Participate in incident bridges and provide technical updates.
- Follow ITIL-based incident, problem and change management processes.
- Maintain accurate incident and change documentation.
Sourced from naukri
Skills
LAN/WAN & Switching Basic Routing & Firewall Troubleshooting VMware / Hyper-V Server monitoringTelnet/CurlWindows Server 2016/2019/2022 Active Directory & Group Policy DNS & DHCP TCP/IPsystem administrationVLANArpnslookupNetstat
About Sm2 Infotech
Sm2 infotech
IT Services & Consulting
200
employees
2015
11 years old
Navi Mumbai, Maharashtra
India
₹3.1L PA avg
Avg at Sm2 Infotech
₹5L – ₹8L PA
This role
About
SM2 INFOTECH, based in Mumbai-INDIA, helping businesses of all sizes across the PAN India, Middle East to make the most of their IT.
Industries
IT Services & ConsultingHardware & Networking
Employee ratings
10 reviews
4.3/ 5
Culture
4.5
Career growth
3.7
Work-life
4.3
Employees rate it well for
Work-Life Balance44Company Culture43
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