L2 Technical Support Engineer | Application / Production Support

L2 Technical Support Engineer | Application Support | Production Support

Company: Protiviti Global Consulting
Client: NSDL
Location: BKC, Mumbai (Work From Office)
Experience: 2 to 5 Years
CTC: 5.0 - 5.5 LPA
Employment Type: Contract (1 Year Extendable)
Notice Period: Immediate to 30 Days

Job Description

We are hiring L2 Technical Support Engineers / Application Support Professionals for a leading capital markets client. The role involves providing production support, troubleshooting application issues, incident management, and ensuring high availability of business-critical applications.

Key Responsibilities

• Provide L2 application and technical support for critical business applications.
• Troubleshoot and resolve incidents, alerts, and service requests within defined SLAs.
• Monitor applications, servers, databases, and network components.
• Perform incident analysis, root cause analysis (RCA), and preventive actions.
• Handle escalations and coordinate with Development, Infrastructure, and Vendor teams.
• Support release deployments, patches, and post-implementation activities.
• Maintain tickets, knowledge base articles, and support documentation.
• Ensure compliance with ITIL processes, SLA/KPI standards, and audit requirements.
• Communicate effectively with business users and stakeholders.

Required Technical Skills

• Application Support / Production Support
• Incident Management & Problem Management
• SQL Server / Oracle / MySQL / PostgreSQL
• IIS / Apache / Nginx / Tomcat / JBoss
• Active Directory
• Windows Authentication
• OAuth / JWT
• SSL / TLS
• ITIL Framework

Good to Have

Exposure to any of the following technologies:

• .NET
• Java
• Python
• Node.js
• React
• Angular

Eligibility

• Graduate in any discipline
• 2 to 5 years of relevant experience in Application Support / Technical Support
• Excellent troubleshooting and communication skills
• Willingness to work in rotational shifts

Shift Timings (Rotational)

• 7:00 AM to 3:30 PM
• 11:00 AM to 7:30 PM
• 3:00 PM to 11:30 PM
• 11:00 PM to 7:30 AM

Note:

• Night shifts are part of the support roster.
• No pick-up/drop facility provided.
• Female candidates will be assigned shifts up to 8:00 PM maximum.

Salary

5.0 - 5.5 LPA

Interested Candidates

Share your updated resume at [email removed]

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