HYDERABAD · FULLTIME

L2 Support

Artech Infosystems

Hyderabad · onsite · Posted 21d ago

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Not disclosed2–5 yrsfulltimeHyderabad

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Section · 01

About this role

Description

We are seeking an experienced L2 Support professional to join our team in India. The ideal candidate will have a strong technical background and a passion for providing excellent customer support.

Responsibilities

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot hardware and software issues.
Assist with the installation and configuration of systems and applications.
Document and track issues in the ticketing system.
Collaborate with other teams to resolve complex issues.
Maintain a high level of customer satisfaction.

Skills and Qualifications

2-5 years of experience in technical support or related field.
Strong understanding of operating systems (Windows, Linux, Mac OS).
Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
Proficient in using remote support tools and ticketing systems.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving skills with a focus on customer service.

Sourced from foundit

Section · 02

Skills

System MonitoringTroubleshootingcloud servicespython scriptingVirtualizationticketing systemsComputer NetworksDatabase ManagementSQLLinux

Section · Company

About Artech Infosystems

Artech Infosystems

Recruitment

1.0k+

employees

1992

34 years old

Morristown, New Jersey

United States (USA)

₹5.9L PA avg

Avg at Artech Infosystems

About

Offers human capital solutions, specializing in staff augmentation within IT and non-IT sectors, catering to Fortune 500 companies.

Industries

Recruitment

Employee ratings

10 reviews

3.3/ 5

Culture

2.4

Career growth

2.2

Work-life

2.6

Employees rate it well for

Work-Life Balance33Overall Company33

Find them on

Website LinkedIn AmbitionBox reviews

Responsibilities

Provide technical support to customers via phone, email, and chat.

Diagnose and troubleshoot hardware and software issues.

Assist with the installation and configuration of systems and applications.

Document and track issues in the ticketing system.

Collaborate with other teams to resolve complex issues.

Maintain a high level of customer satisfaction.

Skills and Qualifications

2-5 years of experience in technical support or related field.

Strong understanding of operating systems (Windows, Linux, Mac OS).

Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).

Proficient in using remote support tools and ticketing systems.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Problem-solving skills with a focus on customer service.