L2 Support Engineer

L2 Support Engineer:

What You Will Be Doing

• Provide L2 application support for SDLC infrastructure and DevOps toolchains.
• Monitor, troubleshoot, and resolve issues across Linux-based distributed environments.
• Support and maintain CI/CD pipelines, build and deployment processes.
• Manage and troubleshoot DevOps dependencies including code repositories, builds, packages, and distribution mechanisms.
• Support configuration management platforms such as Chef, Puppet, and Ansible.
• Work with job scheduling tools such as AutoSys and CRON.
• Support web/application servers including Apache and Tomcat.
• Manage and troubleshoot databases and cloud environments (public/private cloud).
• Collaborate with global teams to ensure platform stability and operational excellence.
• Participate in rotational shift support and handle multiple priorities in a fast-paced environment.
• Continuously identify opportunities for operational improvement and automation.

What Are We Looking For

• Education & Experience

oBachelor's degree in Information Technology, Computer Science, Computer Information Systems, or related field.

o3 to 8  years of experience supporting SDLC, DevOps platforms, and Linux environments.

• Technical Skills

oStrong Linux administration and troubleshooting skills.

oProficiency in scripting/development using Java or Python.

oExperience with:

oAutoSys, CRON, or other job scheduling systems

oNIS

oApache and Tomcat

oRelational databases (DB2, MS SQL Server, Oracle, Sybase)

oPublic and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)

oWorking knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

oStrong understanding of:

SDLC processes

Version control tools (CVS, SVN, Git)

Build and deployment tools (Maven, GitLab, Jenkins, Docker)

Knowledge of DevOps ecosystem including code reviews, build management, repositories, packaging, and software distribution.

Experience with configuration management tools such as Chef, Puppet, or Ansible.

Familiarity with scripting/configuration languages such as Groovy, Go, JSON, YAML, or INI.

• Behavioral Competencies

oStrong analytical and troubleshooting skills.

oExcellent verbal and written communication skills.

oAbility to multitask in a high-pressure production support environment.

oStrong problem-solving mindset with a proactive "can-do" attitude.

oWillingness to work in rotational shifts.

Nice to Have

• Experience supporting large-scale environments with 10,000+ servers.
• Experience supporting multiple applications/platforms simultaneously.
• ITIL and ITSM knowledge or certification.
• Experience working in global client-facing support organizations.
• Prior experience collaborating with geographically distributed teams.
• Experience supporting applications within a Financial Services or Banking institution.