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    Job · 18741516

    BENGALURU · FULLTIME

    L2 Security Engineer

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    Bengaluru · onsite · Posted 30d ago

    Sourced fromNaukri
    Undisclosed3–5 yrsfulltimeBengaluru

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    Section · 01

    About this role

    L2 Security Engineer
    This role has been designed as Hybrid with a requirement that you will work on average 2 days per week from an HPE office.
    HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you.
    What you ll do:
    Responsibilities:
    • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
    • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
    • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
    • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
    • Review and may resolve complex business issues.
    • Excellent communication skills. Add case resolution to KMS.
    • Understand and utilize Information Technology Information Libraries (ITIL).
    • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
    • Partners frequently with the Sales Pursuit team.
    What you need to bring:
    Education and Experience Required:
    • Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE A level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
    • 3-5 years experience in relevant technologies and customer environments.
    • Relevant industry qualification where applicable.
    Knowledge and Skills:
    • Excellent verbal and written communication skills in language to be supported.
    • Experience in troubleshooting in a technical environment.
    • Excellent analytical and problem solving skills.
    • Software and hardware knowledge of computing, storage and peripheral devices.
    • Advanced proficiency with case management databases and tools.
    • Superior customer service skills.
    • Phone and remote support.
    • Partners frequently with the Sales Pursuit team.
    • Ability to solve and document solutions for usage of other technicians and customers.
    • Ability to mentor new agents.
    • Ability to lead resolution activities with escalated customers.
    • Ability to contribute to technical action plans.
    • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise syst
    Accessibility

    HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

    Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
    What We Can Offer You:
    Health Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    #india #operations
    Job:
    Services
    Job Level:
    Specialist
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Customer ServiceTroubleshootingcase managementbsSocial MediacloudCommunication SkillsDigital TransformationoperationsSalesIT ServicesLegalInformation TechnologyRemote Support

    Section · Company

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.5

    Employees rate it well for

    Company Culture42Work-Life Balance42

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    L2 Security Engineer · waiting for your command