L2 Production Support

Job Summary Synechron is seeking an experienced Production Support Engineer to ensure the stability, security, and performance of key capital markets, banking, and trading systems. This role involves providing advanced support for enterprise trading platforms, market data feeds, and settlement systems, with a focus on incident resolution, troubleshooting, and system optimization. The incumbent will support a 24/7 operational environment, collaborate with cross-functional teams, and implement automation initiatives to enhance system reliability and efficiency.

Software Requirements

Required: Strong hands-on experience with Unix/Linux administration, scripting (Shell, Python), and log analysis

Expertise in SQL (complex joins, query optimization) using databases such as Oracle, SQL Server, or similar

Experience managing batch processing tools such as Control-M

Familiarity with monitoring tools like Geneos, AppDynamics, or Splunk

Knowledge of microservices architecture supporting financial platforms

Understanding of ITIL framework and processes for incident, change, and problem management

Preferred: Support experience with trading platforms such as Calypso, Murex, Apex, or similar systems

Exposure to cloud environments (AWS, Azure, GCP) supporting enterprise systems

Experience with automation tools and scripting for support processes (Ansible, Terraform)

Overall Responsibilities Act as Level 3 escalation point for mission-critical trading, risk, payments, and settlement incidents, ensuring rapid resolution and minimal downtime

Perform deep troubleshooting across application, middleware, database, and infrastructure layers to identify root causes

Support trade lifecycle processes, including trade capture, validation, settlement, and reporting

Maintain detailed incident logs, RCA documentation, and support dashboards

Support deployments, patches, and system upgrades, validating post-deployment stability

Collaborate with development, infrastructure, and security teams to resolve complex system issues and implement support automation

Optimize system configurations, batch processes, and performance tuning to meet SLAs

Support audit, compliance, and regulatory requirements relevant to financial systems

Lead proactive monitoring and automation initiatives to reduce manual support efforts and increase operational resilience

Technical Skills (By Category)

Languages & Scripting: Required: Shell scripting, Python for automation and support tasks Preferred: Java, PowerShell

Databases & Data Management: Oracle, SQL Server, support for complex SQL queries, data validation, and reconciliation

Middleware & Scheduling: Control-M or similar batch processing tools, middleware supporting trade/settlement systems

Monitoring & Logging: Geneos, AppDynamics, Splunk, or similar, for system health and incident management

Security & Compliance: Knowledge of financial security standards, encryption, audit logging, and compliance standards (e.g., PCI DSS, GDPR)

Cloud & Infrastructure: Basic support for cloud environments such as AWS, Azure, or GCP with experience supporting hybrid deployments

Experience Requirements 6+ years in financial or enterprise systems support, with a focus on trading, settlement, or large-scale banking systems

Proven incident management, troubleshooting, and root cause analysis in mission-critical environments

Support experience with trade lifecycle management, market data feeds, and reconciliation systems

Familiarity with batch processing tools like Control-M and enterprise support frameworks such as ITIL

Experience supporting compliance and security requirements relevant to banking or financial sectors

Day-to-Day Activities Monitor production systems, review system alerts, and analyze logs to proactively identify issues

Troubleshoot and resolve incidents related to trade processing, settlement, or market data errors

Support deployment activities, configuration changes, and system upgrades with minimal impact

Conduct root cause analysis, document findings, and implement preventive measures

Automate routine tasks such as health checks, log analysis, and incident handling workflows

Coordinate with development and infrastructure teams to troubleshoot complex issues

Support emergency responses and participate in escalation calls as needed

Maintain detailed documentation, support procedures, and operational reports

Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field

6+ years supporting enterprise financial or trading systems, with experience in trade lifecycle or settlement systems preferred

Practical experience with Unix/Linux systems, scripting, and batch processing tools

Certification in ITIL, cloud support, or enterprise support is a plus

Proven track record supporting high-availability, mission-critical systems in large enterprise environments

Professional Competencies Strong analytical and troubleshooting skills for complex, high-impact incidents

Effective communication skills for stakeholder updates, incident reporting, and cross-team collaboration

Leadership qualities to manage support activities and mentor junior engineers

Ability to adapt quickly to new systems, tools, and operational standards

Process-oriented mindset to implement automation, support frameworks, and operational efficiencies

Time management skills to prioritize support activities and meet SLAs

S​ YNECHRON’S DIVERSITY & INCLUSION STATEMENT   Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .

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