L2 Production Support Engineer

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDigital

What You Will Be Doing

• Provide L2 application support for SDLC infrastructure and DevOps toolchains.
• Monitor, troubleshoot, and resolve issues across Linux-based distributed environments.
• Support and maintain CI/CD pipelines, build and deployment processes.
• Manage and troubleshoot DevOps dependencies including code repositories, builds, packages, and distribution mechanisms.
• Support configuration management platforms such as Chef, Puppet, and Ansible.
• Work with job scheduling tools such as AutoSys and CRON.
• Support web/application servers including Apache and Tomcat.
• Manage and troubleshoot databases and cloud environments (public/private cloud).
• Collaborate with global teams to ensure platform stability and operational excellence.
• Participate in rotational shift support and handle multiple priorities in a fast-paced environment.
• Continuously identify opportunities for operational improvement and automation.

What Are We Looking For

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or related field.
• 3 to 5 years of experience supporting SDLC, DevOps platforms, and Linux environments.

Technical Skills:

• Strong Linux administration and troubleshooting skills.
• Proficiency in scripting/development using Java or Python.
• Experience with:
• AutoSys, CRON, or other job scheduling systems
• NIS
• Apache and Tomcat
• Relational databases (DB2, MS SQL Server, Oracle, Sybase)
• Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)
• Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).
• Strong understanding of scripting/configuration languages such as Groovy, Go, JSON, YAML, or INI.

Behavioral Competencies :

• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a high-pressure production support environment.
• Strong problem-solving mindset with a proactive can-do attitude.
• Willingness to work in rotational shifts.
• Nice to Have
• Experience supporting large-scale environments with 10,000+ servers.
• Experience supporting multiple applications/platforms simultaneously.
• ITIL and ITSM knowledge or certification.
• Experience working in global client-facing support organizations.
• Prior experience collaborating with geographically distributed teams.
• Experience supporting applications within a Financial Services or Banking institution.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK(for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

oGroup Health Insurance covering family of 4

o Term Insurance and Accident Insurance

o Paid Holidays & Earned Leaves

o Paid Parental Leave

o Learning & Career Development

o Employee Wellness