L2 Network Engineer

Introduction At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability.

Your Role And Responsibilities

• 24x7 support at Centralized NOC
• Monitor alert from network devices
• Escalation support for L1, provides input to level 3 team for consulting, planning and change management process
• Responsible for managing configuration changes based on user request and to resolve assigned tickets/alerts on all network devices of the bank
• Addressing network issues on Routing, Switching and configurations
• Management of active network devices of LAN at HO/CO/NDR/DC/DR and coordination with LAN vendor for cabling issues and new cabling.
• Will be responsible for identifying and resolving network problems like application performance issues due to network problems, routing/ switching issues, configuration issues, hardware issues, OS issues, activating backup links in case auto failover is not happening
• Maintain network asset management and check availability of backups
• Coordinate with various telecom service providers as an authorized representative with regard to all kinds of activities related to links, such as commissioning / shifting / migration / bandwidth upgrade / media changes / billing / decommissioning etc. in coordination with NOC team
• Ensuring availability and correctness of data displayed/reported on the display solutions and reports.
• Maintenance of hardware of all network devices of Bank
• Shall coordinate and schedule maintenance activities as per bank’s requirement
• L2 engineers to coordinate with all Zonal Office engineers for closure of tickets of respective regions.
• Engineer Is responsible for resolving all network hardware/link related issues which are escalated from L1, L1+ in coordination with the supplier/service provider. In case the links are from third party service providers, they need to log tickets, escalate andcoordinate with appropriate Vendor/Service provider for resolution within the defined SLA
• Configuration fine tuning, patches, upgrade of devices, firmware and user configuration
• Part of Emergency Response Team
• Coordinate with L1+ engineers deployed in Data Centres and L1 engineers in Zones
• Participate for DR drill activities. The Bank may demand additional onsite engineers in DC / DR during such activities. Successful bidder should oblige to this call without additional cost to the Bank.
• Responsible for IP Address Management (allotment, configuration, Management and Modification)
• Responsible to prepare documents and SOP (Related to bank's network)
• Incident Management and Suggesting changes as and when

Required

• Responsible to fix audit findings on all network components
• Should provide User access report for network device from the tools deployed by bank
• Any Other work assigned by bank regarding network Valid CCNP Routing and Switching or Equivalent or any OEM Valid professional level SDWAN certification

Preferred Education Associate's Degree/College Diploma

Required Technical And Professional Expertise

• Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata, including understanding of the technology, operating systems, and associated software.
• Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Understanding of IT Engineering: Basic understanding of installation, customization, operation, recovery, tuning, and information technology engineering concepts.
• Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
• Basic Technical Troubleshooting: Ability to identify and resolve basic technical issues related to installation, update, configuration, operations, or performance of Networking products.

Preferred Technical And Professional Experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, is beneficial for this role.