L2 Motherboard & Chipset Support Engineer (Chip Level)

Role Overview

We are looking for an experienced L2 Motherboard & Chipset Support Engineer with strong expertise in motherboard troubleshooting, chip-level debugging and hardware failure analysis. The candidate will be responsible for handling critical technical escalations and resolving complex motherboard, chipset, BIOS and firmware-related issues.

Key Responsibilities

• Handle L2 technical escalations related to motherboard and hardware issues.
• Perform chip-level and component-level troubleshooting of motherboards.
• Diagnose failures related to chipset, CPU, RAM, power circuits, BIOS and other motherboard components.
• Perform detailed failure analysis and root cause analysis (RCA).
• Troubleshoot BIOS, firmware and hardware compatibility issues.
• Identify recurring hardware failures and recommend corrective actions.
• Work closely with Product Engineering, Quality, R&D and OEM vendors for technical resolution.
• Support motherboard testing, validation and new product introduction.
• Analyse warranty/field failure data and identify recurring failure patterns.
• Prepare technical reports, RCA and CAPA documentation.
• Support service teams by providing technical guidance for complex motherboard failures.
• Participate in technical reviews with internal teams and OEM/manufacturing partners.

Required Skills

• Strong knowledge of Motherboard Architecture
• Chipset-level troubleshooting
• Component-level hardware debugging
• BIOS and Firmware troubleshooting
• Hardware Failure Analysis
• Root Cause Analysis (RCA)
• Motherboard circuit understanding
• Product Validation
• Reliability Engineering
• OEM / Vendor coordination
• Technical documentation