KOLKATA · FULLTIME
L2 IT Support Engineer
Teckvalley India
Kolkata · onsite · Posted 71d ago
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Undisclosed4–9 yrsfulltimeKolkata
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Section · 01
About this role
Key Skills
Advanced Windows/mac/linux Troubleshooting, Active Directory Group Policy Management, Server Basics, Networking (tcp/ip, Dns, Dhcp, Vpn, Firewalls), Virtualization Basics (vmware/hyper-v), Office 365/exchange Administration, Endpoint Security Tools, Scripting Basics (powershell/bash), Ticketing Itsm Tools, Root-cause Analysis, Mentoring L1 Staff
Job Description
We are looking for a skilled L2 IT Support Engineer to strengthen our IT Operations/Service Desk team. This role sits between frontline support and specialized infrastructure teams, handling escalated tickets that require deeper diagnostic skills, system administration knowledge, and cross-functional coordination. The ideal candidate is a strong problem-solver who can independently investigate root causes, manage moderately complex infrastructure tasks, and guide L1 engineers on tricky issues, while maintaining high service quality within SLA commitments.
This position is open for an online interview. You can start by registering, downloading the app, and beginning your interview at your convenience.
I have carefully reviewed all the details of this job description and would like to start the interview immediately.
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Section · 02
Skills
it operationsBashitsmVMwareDNSActive Directorysystem administrationfirewallssecurity toolsdiagnosticRoot Cause AnalysisVirtualizationComputer NetworksSLAticketingEndpoint SecurityPowershellIT SupportLinux
Section · Company
About Teckvalley India
Teckvalley India
IT Services & Consulting
Iselin
US
About
TeckValley India Pvt. Ltd operates as a global outsourcing partner, connecting businesses with remote talent across diverse functions. The company emphasizes creating a flexible work environment that supports innovation, professional growth, and work-life balance. By offering scalable workforce solutions, it helps organizations optimize costs and access specialized expertise while enabling employees to contribute to international projects.
Industries
IT Services & Consulting
Employee ratings
80 reviews
3.5/ 5
Culture
3.3
Career growth
2.9
Work-life
3.4
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