L2 Cloud Operations Support Engineer (Fixed Term Contract)

Skills Area and Expected Capability:

Cloud Platforms

Hands-on administration and L2 support experience across

Microsoft Azure and Amazon Web Services.

Compute and Storage

Azure Virtual Machines, AWS EC2, OS golden images,

Azure Storage Accounts, managed disks, Amazon EBS and related

services.

Infrastructure as Code

Strong working knowledge of Terraform for provisioning and

configuration management.

Configuration Automation

Hands-on experience with Ansible, scripting, reusable automation,

and operational runbooks.

Networking

VNET, VPC, subnetting, routing, connectivity troubleshooting,

and infrastructure integration for Zscaler and Alkira.

Containers

Operational knowledge of Kubernetes, container provisioning,

deployment support, cluster monitoring, and lifecycle management.

CI/CD

Experience executing and monitoring infrastructure pipelines and

troubleshooting deployment failures.

Data Protection and DR

Cloud-native backup, restore operations, Azure Site Recovery,

regional failover, failback, and DR testing support.

Service Operations

Incident, service request, change, problem, escalation,

documentation, KPI reporting, and technical coordination.

Preferred Certifications:

• Microsoft Certified: Azure Administrator Associate (AZ-104).
• AWS Certified SysOps Administrator Associate.
• AWS Certified Solutions Architect – Associate.
• Terraform Associate certification is an advantage.
• Kubernetes certification such as Certified Kubernetes Administrator (CKA) is an advantage.