L2 ARCON PAM - 3i Infotech - Bangalore

Key Responsibilities

• Provide L2 technical support for ARCON PAM-related incidents, service requests, and operational issues.
• Administer and support the ARCON PAM solution, including privileged accounts, users, policies, sessions, and access controls.
• Perform onboarding and offboarding of privileged accounts into the PAM environment.
• Configure and manage Privileged IDs, Service IDs, Application IDs, and shared accounts.
• Manage user access, roles, permissions, groups, and authentication policies.
• Configure and maintain password policies, password rotation, reconciliation, and credential management.
• Troubleshoot PAM connectivity, authentication, authorization, password synchronization, and session-related issues.
• Monitor and troubleshoot privileged sessions, including session recording and playback.
• Support integration of ARCON PAM with Active Directory/LDAP, Windows, Linux/Unix, databases, network devices, and applications.
• Perform troubleshooting for RDP, SSH, database, and other privileged access connections.
• Monitor PAM servers/services and investigate system alerts and failures.
• Support installation, configuration, patching, upgrades, and maintenance of ARCON PAM components.
• Analyze application and system logs to identify the root cause of incidents.
• Handle incident, problem, and change management activities as per defined ITIL processes.
• Coordinate with L1, L3, Infrastructure, Network, Database, Cybersecurity, and Application teams for issue resolution.
• Maintain proper documentation of incidents, changes, configurations, and troubleshooting procedures.
• Support periodic access reviews, privileged account reviews, and audit requirements.
• Generate and analyze PAM reports related to privileged access and user activities.
• Ensure compliance with organizational security policies and PAM best practices.
• Participate in DR activities, backup validation, and business continuity exercises.
• Perform RCA for recurring incidents and implement preventive measures.

If the JD aligns with you kindly share your updated resume to [email removed]

Looking for Male candidates as there will be shifts.