L2 Application Support Professional

Job Summary

We are looking for a proactive and technically skilled L2 Application Support Engineer to provide production support, incident management, troubleshooting, and maintenance for business-critical applications. The candidate will work closely with development, infrastructure, and business teams to ensure application availability, performance, and issue resolution within defined SLAs.

Responsibilities

• Provide Level 2 support for enterprise/business applications
• Monitor application health, alerts, and batch jobs
• Analyze, troubleshoot, and resolve production issues within SLA timelines
• Perform root cause analysis (RCA) for recurring incidents
• Coordinate with L1 support, development, infrastructure, and DB teams for issue resolution
• Handle incident, problem, and change management activities
• Support application deployments, patch releases, and maintenance activities
• Monitor logs, databases, APIs, and server performance to identify issues
• Create and maintain support documentation, SOPs, and knowledge base articles
• Participate in on-call support and weekend support activities whenever required
• Communicate issue status and updates to stakeholders and business users
• Ensure application uptime, stability, and performance optimization

Requirements

Required Technical Skills

• Good understanding of application support and production support processes
• Experience with SQL queries, database troubleshooting, and data validation
• Knowledge of Windows/Linux environments
• Experience in log analysis and monitoring tools
• Understanding of APIs, web services, and integrations
• Familiarity with ticketing tools such as Jira, ServiceNow, or similar
• Knowledge of incident management and ITIL processes
• Basic scripting knowledge (Shell, PowerShell, or Python) is an added advantage
• Experience with application deployment and release activities preferred

Preferred Skills

• Strong analytical and troubleshooting abilities
• Good communication and stakeholder management skills
• Ability to work in rotational shifts/on-call support environment
• Team player with problem-solving mindset
• Ability to handle high-priority production incidents effectively

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.