L1 Zimbra Email Support Engineer

L1 Zimbra Email Support Engineer

Function: Email / Messaging Support

Experience: 1–3 years

Location: Rabale, Navi Mumbai

Employment: Full-time

Shift: Rotational / 24×7, as per project requirement

Qualification: Any Graduate with relevant experience

The candidate should have good knowledge of Zimbra mail services, email troubleshooting, SMTP/IMAP/POP, DNS, mailbox administration and Linux fundamentals.

Zimbra Email User Support

• Provide L1 support to users for Zimbra email-related issues.
• Troubleshoot issues related to:
• Email sending and receiving
• Mailbox login
• Password-related issues
• Webmail access
• Mailbox quota

Basic Zimbra Administration

Perform authorized L1 administrative activities such as:

• Create/modify/disable email accounts as per approved request.
• Reset/unlock user passwords as per security procedure.
• Check mailbox status and quota.
• Modify mailbox quota based on approved requests.
• Check account status and service availability.
• Assist with mailbox provisioning and de-provisioning.
• Support distribution lists/groups as per defined procedures.
• Perform basic domain/account-level checks.
• Verify mailbox storage utilization.
• Maintain user and mailbox-related records.

Email Service Monitoring

• Monitor the availability and health of Zimbra email services.
• Monitor Zimbra services and identify service failures or abnormalities.
• Check basic status of services such as:
• SMTP
• IMAP/IMAPS
• POP/POP3
• LDAP
• MTA
• Mailbox
• Proxy

Anti-spam/Anti-virus