L1 Voice Support

Your potential, unleashed.

India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte's Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

Learn More About Customer

Your work profile:

Skill: L1 Voice Support

Level: Associate

Exp: 1 to 3Yrs

Location : Mumbai Bhandup only

Your potential, unleashed.

India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

Must have skills

Good English speaking skills is a must and ability to use applications like Salesforce

Location: Mumbai

Exp – 1 to 3 years

What this role is all about

A Voice Support Executive handles inbound/outbound calls to assist customers, resolve queries, and provide a positive service experience.

What are the expectations

• Answer incoming customer calls professionally and promptly
• Resolve customer queries, complaints, and requests
• Provide accurate information about products/services
• Handle escalations and ensure customer satisfaction
• Maintain call records and update CRM systems
• Follow company communication scripts and guidelines
• Meet performance metrics like call quality, AHT, and CSAT

Experience and Skills:

• Excellent verbal communication skills (English + regional language preferred)
• Active listening and problem-solving ability
• Patience and empathy while dealing with customers
• Basic computer knowledge and typing skills
• Ability to work in shifts (including night shifts for international processes)

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world's most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.