BENGALURU · FULLTIME
L1 Technical Support - Operations
Startek
Bengaluru · onsite · Posted 21d ago
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Undisclosed2–5 yrsfulltimeBengaluru
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Section · 01
About this role
- Provide technical support and troubleshoot complex issues related to operations.
- Collaborate with cross-functional teams to resolve technical problems and enhance system performance.
- Develop and implement process improvements to increase efficiency and reduce downtime.
- Analyze and report on technical issues, providing insights for future prevention.
- Train and guide junior team members on technical procedures and best practices.
- Participate in on-call rotation for 24/7 technical support.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Technical SupportTroubleshootingTicketing ToolsticketingoperationsHelpdeskCommunication And Interpersonal Skills
Section · Company
About Startek

Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
9,497 reviews
3.0/ 5
Culture
2.9
Career growth
2.5
Work-life
2.9
Employees rate it well for
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