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    Job · 19852402

    BENGALURU · FULLTIME

    L1 Technical Support - Operations

    Startek logo

    Startek

    Bengaluru · onsite · Posted 21d ago

    Sourced fromNaukri
    Undisclosed2–5 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role


    • Provide technical support and troubleshoot complex issues related to operations.
    • Collaborate with cross-functional teams to resolve technical problems and enhance system performance.
    • Develop and implement process improvements to increase efficiency and reduce downtime.
    • Analyze and report on technical issues, providing insights for future prevention.
    • Train and guide junior team members on technical procedures and best practices.
    • Participate in on-call rotation for 24/7 technical support.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Technical SupportTroubleshootingTicketing ToolsticketingoperationsHelpdeskCommunication And Interpersonal Skills

    Section · Company

    About Startek

    Startek logo

    Startek

    BPO

    19.8k+

    employees

    2017

    9 years old

    Mumbai, Maharashtra

    India

    About

    Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.

    Industries

    BPOBPO/KPOIT Services & Consulting

    Employee ratings

    9,497 reviews

    3.0/ 5

    Culture

    2.9

    Career growth

    2.5

    Work-life

    2.9

    Employees rate it well for

    Salary1428Senior Management1028Work Environment833Appraisal506Job Security461

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    L1 Technical Support - Operations · waiting for your command