L1 Technical Support Engineer - ZTNA Support

Position                               : L1 Technical Support Engineer - ZTNA Support

Company                            : Bay Datacom Solutions Pvt Ltdwww.baydatacom.com

Location                              : Delhi @ client site

Experience                         : 2–4 Years  

Salary range                       : 3.5-4.5 LPA

Work Environment             :24x7 Enterprise Security Operations & Technical Support

Position Summary

We are seeking skilled L1 Technical Support Engineers to provide first-line support for a large enterprise Zero Trust Network Access (ZTNA) environment. The role involves troubleshooting access issues, endpoint connectivity problems, authentication failures, and user onboarding requests while ensuring SLA compliance and excellent customer experience.

This is a specialized cybersecurity support position and not a generic helpdesk or desktop support role. Candidates must have exposure to network security, remote access technologies, endpoint protection, or ZTNA solutions.

Experience

• Graduate Engineer in Computer Science, Information Technology, or MCA
• Minimum 2 years of experience supporting:
• ZTNA solutions
• Endpoint Security Platforms
• VPN/Secure Remote Access Solutions
• Enterprise Security Products
• Certification in Endpoint Security or ZTNA solutions preferred

Key Responsibilities

• Provide first-level support for ZTNA users and administrators.
• Troubleshoot user authentication and access-related issues.
• Support remote workforce connectivity incidents.
• Perform ticket triage and categorization.
• Collect logs and diagnostic information.
• Escalate complex issues to L2 support teams.
• Ensure timely incident updates and customer communication.
• Support endpoint client installation and troubleshooting.
• Follow incident management and change management processes.

Mandatory Technical Skills

• Windows OS troubleshooting
• Basic Linux Command Line
• TCP/IP Fundamentals
• DNS Fundamentals
• VPN/ZTNA Client Installation & Troubleshooting
• User Authentication Troubleshooting
• Endpoint Security Basics
• Ticket Management
• Basic Log Collection & Analysis
• Remote User Support
• Basic Networking Diagnostics

Good-to-Have Skills :        Active Directory , MFA Troubleshooting, Antivirus/EDR Platforms, ITSM Tools , SASE / SSE Concepts , Accops HySecure Exposure , Secure Access Gateway Technologies

Preferred Candidate Profile

Candidates with experience supporting:

• ZTNA Platforms
• VPN Solutions
• SSE/SASE Platforms
• Endpoint Security Solutions
• Network Security Products
• IAM Technologies

Strong Advantage: Accops HySecure, Zscaler, Netskope, Palo Alto Prisma Access , Cisco Secure Access

Kindly share your latest cv with detail like-

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regards,

Rajesh Kumar

Aayam consultants

New Delhi

cell-[phone removed] / [phone removed] 

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