L1 Tech Support Professional

About Us:

dMACQ, a software tech company, is a leader in workplace digitization solutions, offering organizations a secure, intelligent information management platform. Trusted by over 300 customers worldwide, including industry giants like Adidas, Tata AMC, Sony, ThyssenKrupp, SBI Mutual Fund and IDFC First Bank, dMACQ provides an end-to-end suite for Enterprise Document Management, Enterprise Workflow, and Digital Transformation.

Leveraging cutting-edge technologies such as AI, Machine Learning, and Robotic Process Automation, dMACQ enhances workplace efficiency while reducing the need for manual intervention.

• Respond to and resolve customer support tickets related to the dMACQ DMS software.

• Assist clients with software setup and configurations for successful implementation.

• Perform SQL migrations and data imports to meet business requirements.

• Troubleshoot basic technical issues and escalate complex problems to higher-level support teams.

• Document and analyze recurring issues to support ongoing product enhancements.

• Bachelor s degree in Computer Science, Information Technology, or a related field (preferred).

• 1 to 3 years of experience in technical support or a related role.

• Strong understanding of SQL and software configuration best practices.

• SQL

• Software Configuration

• Customer Support

• Troubleshooting

• Data Migration

• Communication

• Problem-Solving

• Team Collaboration

• Technical Documentation

• Knowledge of dMACQ DMS software

• Basic scripting (Python, Shell scripting)

• Familiarity with B2B enterprise solutions

• ITIL or similar certification

• Experience with SaaS platforms