L1 Support Executive (Tech Support)

Job Description:

Job Summary:
Company is looking for a motivated and empathetic Customer Support Executive to join our
team. In this role, you will act as the first point of contact for customers, ensuring their queries
are handled promptly and professionally.
You will play a key role in maintaining high customer satisfaction by resolving issues, providing
accurate product information, and ensuring a seamless support experience. The ideal
candidate should be a strong communicator with a problem-solving mindset and the ability to
work in a fast-paced environment.

Key Responsibilities:
. Handle customer queries via phone and email in a professional and courteous manner.
. Understand, identify, and resolve customer issues effectively, escalating complex problems to relevant teams when required.
. Collect and summarise customer feedback and coordinate with internal teams to improve products and services.
. Develop and maintain strong product knowledge, staying updated with ongoing product enhancements and releases.
. Record and maintain detailed documentation of customer interactions and issues in the CRM system.
. Ensure all required customer information is accurately captured for internal analysis and tracking.
. Proactively follow up with customers and internal teams to ensure timely resolution and customer satisfaction.
. Collaborate with cross-functional teams to deliver a seamless and consistent customer experience.

Qualifications:
. Bachelor's degree in any discipline.
. 1 to 2 years of experience in customer support, help desk, or a related role.
. Excellent verbal and written communication skills in English.
. Strong problem-solving skills and a customer-first approach.
. Ability to multitask and manage time effectively in a fast-paced environment.
. Proficiency in customer service tools, CRM systems, and basic office applications such as Microsoft Office and Google Workspace.
. High level of empathy and patience while handling customer concerns.
. Excellent communication skills in English in both written and verbal

Benefits:
. Competitive salary and performance-based incentives.
. Health and wellness benefits.
. Professional development opportunities.
. Collaborative and supportive work environment.
. Opportunity to be part of a growing global technology company and directly impact customer experience.

Shift timing will be from 5:30 AM to 2:30 PM