L1 Support Engineer

Job Description :

• 24/7 shift support for production systems, including bank support.
  
• Monitoring and response management.
  
• Incident management, including ticket logging, classification, and prioritization
  
• End-to-end Root Cause Analysis (RCA).
  
• Proactive health checks and remediation for applications and infrastructure.
  
• Following defined SOP and escalation matrix.
  
• Analysing transaction and application logs.
  
• Monitoring application server memory and hard disk status.
  
• Communicating issues found in the settlement process.
  
• Issue reporting.
  
• Coordinating with respective teams for DR drills, patching, certificate changes, and network change activities.
  
• System Monitoring.
  
• Online application monitoring and reporting.
  
• Back-office settlement verification and reporting.

If interested, please fill the below Google Form for next level process:

https://docs.google.com/forms/d/e/1FAIpQLSenJSCAe9h1-sg_JqzJhgb1CLzggePRKZEBxyRY-emN8FaWRA/viewform?usp=dialog