L1 NOC Engineer (Network Operations Center Engineer)-Immediate joiner

Job Summary

We are seeking a highly motivated L1 NOC Engineer to provide first-level operational support for servers, applications, networks, and IT infrastructure. The role involves continuous monitoring, alert handling, first-level troubleshooting, incident logging, and escalation to L2/L3 teams to ensure service availability and uptime.

Key Responsibilities

• Monitor servers, applications, databases, and network health using monitoring tools.
• Respond to alerts and incidents within SLA timelines.
• Create and manage incident tickets in ServiceNow, Jira, or similar tools.
• Perform initial troubleshooting and impact assessment.
• Escalate unresolved issues to L2/L3 support teams.
• Monitor Windows and Linux server availability.
• Track CPU, memory, disk utilization, and service status.
• Prepare shift handover reports and operational documentation.

Required Skills

Infrastructure & Application Monitoring

• Monitor server, application, database, and network health using NOC monitoring tools.
• Continuously track system availability, performance, and uptime.
• Identify and acknowledge alerts generated by monitoring systems.
• Perform initial troubleshooting and impact assessment.
• Escalate unresolved issues to the appropriate support teams.

Incident Management

• Create, update, and manage incident tickets in ticketing systems.
• Follow standard operating procedures (SOPs) and escalation matrices.
• Ensure timely response to incidents as per SLA requirements.
• Maintain detailed incident records and shift logs.
• Participate in shift handovers and knowledge-sharing sessions.

Server & Application Support

• Monitor Windows and Linux server availability.
• Validate status of application services and scheduled jobs.
• Verify backup job completion and report failures.
• Check utilization metrics such as CPU, Memory, Disk Space, and Network Connectivity.
• Support routine operational checks and maintenance activities.

Qualifications

• Bachelors Degree or Diploma in Computer Science, IT, Electronics, or related field.
• 3 years of experience in NOC, Technical Support, Service Desk, or Infrastructure Support roles.

Soft Skills

• Strong communication skills.
• Attention to detail and process compliance.
• Ability to work in rotational shifts.
• Customer-focused mindset and teamwork.

KPIs

• Alert response time.
• SLA compliance.
• Ticket quality and closure accuracy.
• Escalation adherence and shift handover quality.