L1+ Network Engineer

Introduction At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability.

Your Role And Responsibilities

• Will be responsible for monitoring and maintaining all network devices/links at the data centres/ disaster recovery sites
• Fault Management for Network related issues at DC/DR/NDR site : trouble ticket initiation, follow up problems till resolution and escalation (if required)
• Perform network related changes on network devices as per role and accessibility defined in SOP issued by the bank
• share daily report of device health status and configuration changes from the tool used by the bank
• share reports on any alarms/events in all network devices in data centres
• Provide inputs to L2 engineers for issue resolution, consulting, IT infrastructure planning and change management.
• Escalate the issue to L2 engineer in case issue not resolved
• Coordinate with Data Centre team for issue resolution and activities
• Maintain the inventory of network devices of DC/DR Network
• Participate in DR Drills
• Any Other work assigned by bank regarding network
• should be able to do cabling work for DC, DR & NDR (like crimping / cable routing etc.)
• Co-ordinate with service providers
• Should keep updated Architecture diagram of DC/DR including LAN ports details Valid CCNA/JNCIA Routing and Switching or equivalent associate level certifications.

Preferred Education Associate's Degree/College Diploma

Required Technical And Professional Expertise

• Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata.
• Understanding of Technology and Software: Knowledge of operating systems, associated software, and the functions and capabilities of Networking equipment.
• Experience with Technical Support Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Basic Understanding of IT Engineering: Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering.
• Exposure to Hybrid Cloud Environments: Familiarity with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.

Preferred Technical And Professional Experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem and incident management, is beneficial for this role.