L1 Microsoft 365 / IT Support Engineer

Role & responsibilities

• Provide L1 technical support to end users.
• Troubleshoot Microsoft 365, Teams, Outlook and Windows-related issues.
• Handle user access, password and account-related requests.
• Log and update incidents/service requests in the ticketing system.
• Follow SLA and escalation procedures.
• Escalate complex issues to L2/L3 teams.
• Maintain proper documentation of incidents and resolutions.

Preferred candidate profile

Candidates from IT Helpdesk / Service Desk / Desktop Support / Microsoft 365 Support backgrounds with 6 Months 1 years of experience can apply.