PUNE · FULLTIME
L1 L2 Support Engineer

WIN Home Inspection
Pune · onsite · Posted 4d ago
Sourced from
₹4.0L - ₹9.5L PA2–6 yrsfulltimePune
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Section · 01
About this role
Roles and Responsibilities :
- Provide technical support to clients through phone, email, or chat for issues related to software applications.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Document all interactions with customers using ticketing tools like ServiceNow.
Job Requirements :
- 2-6 years of experience in application support, client servicing, or product support role.
- Strong understanding of IT support L1 processes and US process knowledge preferred.
- Excellent troubleshooting skills with ability to resolve complex technical issues independently.
- Proficiency in ticketing tools such as ServiceNow or similar platforms.
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Section · 02
Skills
ServicenowTechnical SupportTroubleshootingApp SupportTicketing ToolsL1 SupportProduct SupportClientApplication SupportTechnical Support L1US ProcessSoftware SupportticketingIT Support
Section · Company
About WIN Home Inspection

WIN Home Inspection
Facility Management Services
₹4L – ₹9.5L PA
This role
About
At WIN, we are transforming delivery of actionable insights for homeowners to help improve health, safety and quality of life while saving significantly in repair bills with preventive maintenance. We are doing so by building scalable models, investing in the cloud, data science, artificial intelligence, machine learning, and unmatched training and certification programs. That's what makes us the most innovative, fastest-growing, and #1 home inspection services company in the US year over year! Our home is central to our mental and physical health. Home is where we build memories, grow together with our loved ones, and find comfort, safety and security. Which is why at WIN, we continue to reimagine deep insights via inspection and testing services for millions of residential and commercial facilities to bring peace of mind via actionable insights. If you're interested in making a difference as part of our corporate team or as a franchise owner in an essential industry, we'd love to hear from you! Click here to learn more: https://lnkd.in/eRAxk_tF
Industries
Facility Management Services
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