L1 L2 Support Engineer
Calsoft · Indore · hybrid · Posted 56d ago
₹5.0L - ₹12.0L PA2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Working knowledge of Windows Server administration and troubleshooting.
- Working knowledge of VMware vSphere and virtualization fundamentals.
- Basic networking knowledge, including TCP/IP, DNS, VPN, and firewall concepts.
- Experience with SFDC Service Cloud or similar ticketing tools for case management, documentation, and SLA tracking.
- Ability to collect and perform initial triage of log bundles and diagnostic data.
- Basic root cause analysis using structured approaches such as 5-Why analysis.
- Strong customer communication skills, including providing scripted and timely incident updates.
- Nice to Have Skills
- Awareness of VMware vSAN, NSX, and vROps.
- Awareness of AWS foundational services, including EC2, EBS, and VPC.
- Knowledge Base platforms and documentation practices.
- Basic scripting awareness using PowerShell, Bash, or similar tools.
- Microsoft Office Suite proficiency.
Sourced from naukri
Skills
VirtulizationTechnical SupportTroubleshootingStorageNetwork SupportProduct SupportComputer NetworksDesktop SupportSystem Support
About Calsoft
Calsoft
IT Services & Consulting
1.0k+
employees
1998
28 years old
San Jose, California
United States (USA)
₹5L – ₹12L PA
This role
About
Calsoft's market-leading, niche engineering services assist independent software vendors in creating exceptional products that are optimized for next-generation virtual environments.
Industries
IT Services & ConsultingHardware & Networking
Employee ratings
431 reviews
2.7/ 5
Culture
2.6
Career growth
2.3
Work-life
2.9
Employees rate it well for
Senior Management65Work Life Balance53Salary44Job Security40Work Culture34
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