L1 L2 Support Engineer
Genpact · Delhi · hybrid · Posted 71d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Requirements:
- Experience in providing Level 1/2 application support (complex workflow)
- Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English.
- Experience/knowledge of ServiceNow basics (Incident management)
- Good knowledge of MS Excel and Ppt
- Must have IT background
- Should NOT be from Hardware(Desktop/laptop), Networking or floor support type of role.
Key Responsibilities:
- Handling VIP user query/issue on shared mailbox or ServiceNow tool (planned) and providing on-time resolution.
- Setting up access for new users.
- Testing few scenarios on lower env. of application (Dev/Sandbox/Training)
- Coordinating between key stakeholders, Development(L3) and other support team
Sourced from naukri
Skills
ServicenowL1 SupportL2Application SupportL1
About Genpact
Genpact
Analytics & KPO
82.3k+
employees
1997
29 years old
New York, New York
United States (USA)
About
Global leader in digital transformation, combining AI and analytics to drive growth. With $4.7 billion in 2024 revenue, it empowers businesses across industries to innovate and thrive.
Industries
Analytics & KPOFinancial ServicesEdTech
Employee ratings
42,300 reviews
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Culture
3.5
Career growth
2.9
Work-life
3.6
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