L1/L1.5 Technical Support Professional (International Voice & Chat)

We are looking for a highly skilled and experienced L1/L1.5 Technical Support professional to join our team, responsible for providing top-notch support to our customers via international voice and chat channels.

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalate potential issues to senior technical staff when necessary.
• Continuously improve customer satisfaction through excellent communication skills.

• Strong technical skills and the ability to understand complex systems and technologies.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong analytical and Chennaiskills.
• Experience working with international customers is an asset.
• Ability to adapt to changing situations and priorities.