L1 IT Support Engineer
Teckvalley India · Kolkata · onsite · Posted 71d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Skills
Active Directory, Windows Desktop, Mac Os, Microsoft Office, O365 Support, Basic Networking (lan, Wi-fi, Vpn), Ticketing Tools (servicenow/jira/freshdesk), Remote Desktop Tools, Hardware/printer Troubleshooting, Good Communication And Customer Service Skills
Job Description
We are looking for a proactive and customer-focused L1 IT Support Engineer to join our IT Operations/Service Desk team. The candidate will be the first point of contact for employees facing technical issues, responsible for logging, triaging, and resolving common IT problems related to desktops, laptops, applications, and network connectivity. This role requires strong troubleshooting fundamentals, a helpful attitude, and the ability to work within defined SLAs while escalating unresolved issues to higher support tiers.
This position is open for an online interview. You can start by registering, downloading the app, and beginning your interview at your convenience.
I have carefully reviewed all the details of this job description and would like to start the interview immediately.
Sourced from naukri
Skills
Customer ServiceVPNit operationsServicenowTroubleshootingfreshdeskMac OsActive DirectoryTicketing Toolsmicrosoft officeO365remote desktopComputer NetworksJira AtlassianPrinter TroubleshootingticketingoperationsIT Support
About Teckvalley India
Teckvalley India
IT Services & Consulting
Iselin
US
About
TeckValley India Pvt. Ltd operates as a global outsourcing partner, connecting businesses with remote talent across diverse functions. The company emphasizes creating a flexible work environment that supports innovation, professional growth, and work-life balance. By offering scalable workforce solutions, it helps organizations optimize costs and access specialized expertise while enabling employees to contribute to international projects.
Industries
IT Services & Consulting
Employee ratings
80 reviews
3.5/ 5
Culture
3.3
Career growth
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Work-life
3.4
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